Frequently asked questions
Why choose Rag n Bone?
Selecting Rag n Bone means choosing a luxury cabinet maker on par with the UK's leading handmade brands. Our cabinets boast solid oak dovetailed drawers and sleek low-profile frames, delivering a timeless high-end aesthetic. By operating primarily online and eschewing traditional showrooms, our unique approach enables us to offer luxury kitchens at unmatched prices without compromising on quality.
Do you offer a free design service?
Following your first enquiry you will be connected to a trusted sales consultant, where together you'll thoroughly discuss your kitchen requirements and preferences. Once we have a clear understanding of your needs, you'll be passed over to our design team where they will craft a high-quality 3D render of your Rag n Bone kitchenn, based on your specifications.
Do you offer warranties or guarantees on your products?
Our cabinets are backed by a comprehensive 25-year warranty, along with a 14-day purchase protection and money-back guarantee for your peace of mind.
Do Rag n Bone sell appliances?
While Rag n Bone does not directly sell appliances, we are here to assist you in purchasing appliances through our partner sites. Our designers are happy to provide guidance to ensure they fit seamlessly into your Rag n Bone kitchen design.
Can I see the quality of the cabinets?
Yes, we offer the option to have a sample cabinet directly to your home. Please be aware that samples require a £250 security deposit prior to delivery.
Do you offer delivery / collection?
Yes, nationwide delivery is available through our specialist team. Contact us for a quote or to arrange a collection directly from our workshop. All cabinets come fully assembled and ready for installation.
How long does it take to plan, design and deliver a Rag n Bone kitchen?
The standard timeline from order placement to delivery for a Rag n Bone kitchen is typically around 10 weeks. However, we understand that some customers may require a quicker turnaround. If you have specific time constraints, please inform our sales team and we'll do our best to accommodate your needs.
What sustainable initiatives do Rag n Bone undertake?
At Rag n Bone, sustainability is at the core of our ethos, prioritising environmentally friendly practices in all aspects of our operations. Our commitment to sustainability is evident in our choice of materials for our cabinets including FSC-certified tulipwood doors and 90% recycled Egger board
In addition, we are delighted to offer you an innovative trade-in opportunity for your current kitchen, that will solve the problem of removal and give you some cash towards your new kitchen budget. Find our more information here
Do you offer returns or exchanges?
Yes, you have a 14-day window after collection / delivery to reject the cabinets in writing. Following this, you must return the product at your expense within an additional 7 days. The cabinets should remain in the same condition as when received, not installed.
Do you provide installation services?
Rag n Bone does not offer an installation service. Visit our trade directory here, for help finding trusted tradesmen in your area.
Do I need to measure my space?
Yes, we highly recommend having your measurements to hand when submitting an enquiry, as our team will use your plan to accurately create your kitchen design. For advice on how to measure your kitchen, find our guide here.